#26 Read the Book: How to Win Friends & Influence People

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Carnegie, Dale, “How to Win Friends & Influence People,” 1936, Pocket Books, a Division of Simon & Schuster, New York, New York.
This book is a must read for anyone who will be working with people. It’s a lot of common sense advice that sometimes can be overlooked in stressful situations. Here are some highlights I find helpful.
1.    Smile at people when you greet them, even if you’re on the phone. If you are on email, begin with a warm greeting. This makes a big difference with how the rest of the interaction will go, and can be especially helpful in tough situations.
2.    Put yourself in the other’s shoes. Say “I would feel exactly the same way if I were you,” because, if you were them, and had the same experiences, you would feel the same way. This helps develop a bond of trust and understanding between people.
3.    Here is one great example to try when managing a team. Make an objective for the team to reach. Write it really big in a place where everyone can see it while they work. It’s easier for all of us to succeed when we have a goal and are challenged.